Your Phone Is Your Client-A Cobbler's Children Update for 2021

Your Phone Is Your Client-A Cobbler’s Children Update for 2021

The most-used description we hear for agencies and their new business process (or lack of one) is the story of the cobbler’s children.

(If you’re not familiar, read here.)

But given that’s a proverb from hundreds of years ago, I was struck with inspiration for an update to describe how often agencies ignore the process of new business.

And we all see it every day: agencies ignore new business like someone texting and walking, ignoring what’s in front of them.

So taking this analogy one step further:

Your phone is your client

Constantly looking at it, head down, (servicing clients), to the exclusion of new business.

Once you finally look up, the far-too-often ignored new business process becomes the collective realization that you should have had an achievable new business strategy in place all along.

(Before that big client left, or budgets got slashed or referrals started to become more sporadic.)

Before I come across as too harsh, clients do have to come first, of course.

I could never begrudge agencies that fact, but there really is never an excuse for the lack of a new business strategy.

Your Phone Is Your Client-A Cobbler's Children Update for 2021

An achievable strategy, that won’t overwhelm you.

Need a few more reasons?  How about some cold, hard new business stats?

From a few of our recent and past agency new business survey reports:

Less than 3% of agencies report closing business during a first meeting.

It’s hard enough just getting that first meeting, and 97% of the time, the new business process doesn’t stop there.

Leading to my next stat:

Agencies say 48% of business closes within 2-3 months of the first meeting.

We know too many examples of agencies handling new business internally claiming a meeting went nowhere, when in fact the agency performed little-to-no follow–up.

And to put a capper on this point, our last stat for this post:

53% of marketers say agency follow-up after meetings is not aggressive enough.

So, as I say goodbye to the cobbler’s children, I’ll flesh out and finish my new, updated analogy: your phone is important, you rely on it and need it, but you also have to be aware of your surroundings.

Lift up your head and pay attention to your new business process, lest you get blindsided by a glaring lack of new business.

I'm the VP of Sales at RSW/US. We specialize in working with services firms to help drive and close new business-if you need help with that, email me at What I actually do: drive sales efforts to bring ad agencies and services firms on board with RSW, create content around successful new business tactics and help drive RSW/US marketing objectives, including social media channels, blog content, webinars, video and speaking engagements. Dig it.